Why do I have a late payment?

You can have your payment late for three reasons. 1. Depending on your payment method, it may take a few days for the money to be reflected in your account. 2. You need to make sure that your payment method has been configured correctly on our platform. 3. Your company had to approve and invoice your payment, without this, your consignment dates may be affected.


Why can my bank hold the payment?

In this case, it usually happens that we send your money and your bank does not accept it and withholds the payment. This may be because your banking information is missing something or simply when it is the first transaction in that account and an additional confirmation process with the payment issuer is needed.


What happens if my company has not generated the payment?

If your company has not yet generated the payment, from the app you can carry out the process in an easy and simple way. As soon as they complete the billing process, we will send the money to your account, all in the shortest time possible.


If you have further questions, please feel free to contact us via chat (friendly reminder if you want to contact us login to your account or create one).😊

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