When you create your account, the first step that you must complete is the verification process in your account. Once you do all this process you may see a yellow banner. It will disappear in a maximum of 24 hours while the system completes the verification automatically.
Sometimes this process can't be completed manually due to some posible mistakes in the process. In these cases you can contact our support team to validate and help you to complete the verification manually. (Remember to wait the 24 hours mentioned before to request support)
Why may the verification process take more than 24 hours?
👉 The photo of your ID or document has not enough light or it's blurred. Because of this, the system can't subtract the information to validate the information.
👉 The document that you used is expired so the verification can't be completed automatically and you may need to repeat the verification process with a new document.
👉 You have made more than 1 verification process so the information has been duplicated in the system. In this case you need help to complete the verification manually.
When your account is verified successfully, you will see a green banner like this:
If you have further questions, feel free to contact our support team via chat 😊