Transactions may be declined for different reasons to ensure security for Ontop and cardholders:
1️⃣ Fraud Detection: Systems detect suspicious transactions and decline them.
2️⃣ DRM Declination Rules:
Provided by our financial infrastructure provider.
Confidential rules for declining suspicious activities.
3️⃣ Core Business Declination Rules:
Collaborative rules with our provider to identify risky transactions.
4️⃣ Unexpected Errors:
Occasional conflicts between DRM and Core Business rules.
Obsolete rules cause unintended declines.
Unforeseen errors, like merchants not recognizing our card.
We are always improving for you!
We're constantly working to make your card experience better! Our team is dedicated to minimizing errors and ensuring high card acceptance rates. Your security and convenience are our top priorities. If you ever encounter any issues, please, fill out the following form so the team can help you: https://ontop2020.typeform.com/to/vhyyNC1E
Together, we'll make your Ontop card journey smooth and worry-free! 😊🚀
If you have further questions, feel free to contact our support team via chat 😊