​If your Ontop Card has been temporarily suspended due to country-specific restrictions, this FAQ article is here to provide you with comprehensive answers to the most common questions you might have.

What happens if I had funds in my card?

If you had funds in your card, those funds will be transferred to your Ontop Wallet.

What happens if I had any cashback to receive from a confirmed transaction?
In case you had any pending cashbacks from confirmed transactions, they will be deposited into your Wallet once the transactions are confirmed.

What happens if I had a pending transaction and it turns out to be canceled?

If you had a pending transaction that ultimately gets canceled, the value of the canceled transaction will be returned to your Wallet.

What happens if I was subscribed to a subscription plan charged on a monthly basis?

If you made monthly payments for your subscription plan, any unfinished subscription billing cycles will be partially refunded on a pro-rated basis to your Ontop Wallet.

What happens if I was subscribed to a subscription plan that I paid for on a yearly basis?

If you made annual payments for your subscription plan, you will receive a proportional refund for any unfinished billing cycles and months remaining for the year you paid the subscription fee, which will be credited to your Ontop Wallet.
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Please be assured that we are working hard to make it available in your region once again.

We will notify you as soon is available.

If you have further questions, feel free to contact our support team via chat 😊