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How to: Do Basic Troubleshooting
How to: Do Basic Troubleshooting

Please follow this comprehensive guide if you are facing technical challenges with our platform

Shobhi avatar
Written by Shobhi
Updated over a week ago

Most common inconveniences can be resolved by following these simple steps:

  • Logout and Log Back In after completing the following steps:

    Sometimes, issues can be resolved by simply logging out of the application or website and then logging back in. This can refresh your session and resolve temporary glitches.

  • Clear Cache and Cookies:

    Cached data and cookies may cause compatibility issues or errors. Clearing them can help in resolving issues related to outdated or corrupted stored data.

  • Try Incognito Window or Private Browsing:

    Using an incognito window or private browsing mode can help identify whether the issue is related to browser extensions or cached data. If the problem persists in incognito mode, it might indicate a broader issue.

  • Check Internet Connection:

    A stable and reliable internet connection is crucial for many online services. Ensure that your internet connection is working properly and has sufficient bandwidth. You can try restarting your router or connecting to a different network to rule out connectivity issues.

  • Avoid Using Translation Tools:

    If you're dealing with a website or application in a language you're not proficient in, avoid using automatic translation tools. These tools can sometimes introduce errors or interfere with the proper functioning of the platform. Instead, seek help from support or use language settings provided by the platform.

If you are still facing issues after these steps, kindly choose the option to talk with an agent with screenshots and/or videos. We are here to help.

Congratulations, you did it! 🚀


If you have more questions, feel free to contact our support team through the chat 😊

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